What does “Verification requires Human Review” mean?
A "Human Review" status occurs when our automated system cannot confidently validate a verification, escalating it to specialists for manual assessment.
When a verification status shows “Verification requires Human Review”, it means that the automated system was unable to confidently validate the verification based on the available data. Instead of automatically failing the verification, it is escalated to our internal verification team for further assessment.
Our verification team consists of trained specialists who manually review the case to ensure accuracy and fairness. They carefully analyze the submitted data, documents, and verification signals to determine the correct outcome.
This process helps:
Reduce false negatives (valid users being wrongly declined)
Improve verification accuracy
Ensure edge cases are properly handled
Maintain compliance and fraud prevention standards
Once the manual review is completed, the verification status will be updated accordingly.