How long does “Verification requires Human Review” take?

Verifications that are escalated for human review are typically completed within 15 minutes or less. Our verification specialists prioritize these cases to ensure minimal delay in your onboarding or compliance process.

If a verification exceeds this expected turnaround time, please share the reference ID with your assigned Client Partner. Alternatively, you can send the reference ID to support@dojah.io, and our team will promptly investigate and provide an update.

We are committed to resolving manual reviews as quickly and accurately as possible to avoid disruption to your operations.